FAQ

  • Shipping & Delivery:

    Price: We offer free shipping worldwide.

    Processing time: Usually within 1–3 business days.

    Delivery times: Delivery times are estimates only and vary by destination:

    • USA & Canada: 2–14 business days
    • United Kingdom: 4–14 business days
    • Singapore: 4–9 business days
    • Mexico, Saudi Arabia, Japan & New Zealand: 7–14 business days
    • Western Europe (Belgium, France, Germany, Italy, Netherlands, Spain): 8–14 business days
    • Australia, Morocco & UAE: 8–16 business days
    • Ireland, Israel & Portugal: 10–18 business days
    • Nordic countries (Denmark, Finland, Sweden): 11–16 business days
    • Eastern Europe (Bulgaria, Croatia, Czech Republic, Cyprus, Greece, Hungary, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia): 9–16 business days
    • Qatar: 14–19 business days
    • Nigeria: 15–20 business days
    • Brazil: 16–29 business days
  • Products & materials

How do I care for my clothes? 
Please follow the care instructions on each product's label.

Are your products vegan? 
Yes, all our products are made from 100 % vegan materials.

  • Returns & Exchange:

Can I return my order? 
Yes, we have a 7-day return policy. Items must be unworn, unused, with tags and in original packaging. You'll need your receipt or proof of purchase.

How do I start a return?
Contact us at contact@primalattraction.co and we'll provide return instructions.

What about damaged or wrong items?
Always contact us immediately if your item is defective, damaged, or incorrect. We´ll make it right.

Can I exchange an item?
We recommend returning the item and placing a new order for the item you want.

When will I get my refund?
Once we approve your return, you'll be refunded within 10 business days to your original payment method.

  • Orders & Payment:

Can I modify or cancel my order?
If you want to modify or cancel an order, please contact us immediately at contact@primalattraction.co. Once an order is processed, modifications may not be possible.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital wallets (PayPal, Google Pay, Apple Pay).

  • Contact:

How can I reach you?

Email us at contact@primalattraction.co. We typically respond within 24 hours.